This shipping and return policy outlined
is specifically in relation with orders within the cart ['activearea'].
The cart ['activearea'] can be reached by submitting an entry gate pass
at the site lobby [www.upmarch.com]. Up on clearing of the payment for
orders placed at the activearea, the order status will be upgraded from
the basic [default] \'Pending\' [Being processed] to a higher
status so as to allow the download of the digital items ordered.
To download the digital product for which
customer has placed order and paid for, re-access activearea... then, once in the
online shop, follow 'My Account' link, login using their 'customer' username [email_id]
and password used while registering as customer on order placing. Follow 'View'
button to access 'DOWNLOAD' link. Download the digital item as zip compressed file,
unzip it and enjoy. [May unzip using Winzip or Tugzip. Tugzip is a freely downloadable
zip/unzip software. To find a zip/unzip freeware, search sites like download.com or
softpedia.com or snapfiles.com.]
Our e_books are in PDF format, inside the
unzipped folder, customers will find the e_book, can read it using Acrobat
reader or Foxit pdf reader. Both software[s] are freely available to download
via internet [a Google / Yahoo / MSN
search will help]. we recommend Foxit for low resource systems as, its
small [file size] and still very efficient.
Order Returns [activearea]
Even though the e_books we offer on our
activearea are from
internationally reputed authors and the nature of the content of these books are
generally already known to the public, if somebody still wants to return the book
may do so within 15 days from the date of download. The status of that
particular order in which the returned book is a part of will also be down
graded to cancelled. Customer will also have to send an email to the site
administrator using the 'Contact Us' form with an undertaking to destroy any
copies of the e-book in the cancelled order that remain at customer\'s local
Regarding orders outside activearea
UpMarch being a multidimensional system has
offerings other than the digital downloads available at the 'activearea' [cart].
These includes coupons in various formats, ad support materials like co-promote
leaflets, coupon code swatches etc. Orders like these outside activearea are
collected and processed either online or offline. Since each of these orders
could be customised for each clients, these are treated under separate returns
policies on a per order basis. Unless coupons etc. are not sample pre-approved
or not coded specifically for the client, the items may be returned within 15
days to DEANLURELL, 975, T.D.Road, Cochin-682011 for a refund.